Aspire Estates Privacy Policy

 

Introduction

 

We are Aspire Estates and our business address is Unit 1, Penwith Business Centre, Long Rock, Penzance, TR20 8HL. Our data protection lead can be contacted at admin@aspireestates.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of personal data is done in compliance with the General Data Protection Regulation (EU) 2016.

 

What type of information do we have?

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect the following personal data about you:

• The personal details you provide (such as name, address, e-mail address, marital status, title, date of birth, gender, business or personal address, phone number)

• Bank details and payment details that we require for the purpose of processing any payments.

• Personal or private information you choose to give when corresponding with us by phone, email, or using the Contact Us or Property Search forms on our website.

• Legal information and other personal information provided by you and third parties to include HMRC and the Land Registry.

 

How do we collect information and why do we have it?

 

We obtain information about you when you use our website and when you provide it to us. Most commonly, we require your personal information to cover the following circumstances:

• To operate our business and provide you with services you have requested.

• To verify your identity.

• To acknowledge, confirm and deal with your enquiry.

• Where we are asked to deal with any other enquiries or complaints you may make.

• To notify you about any changes to our services provided.

• To provide you with information about our services.

• To give effect to your legal rights and your rights under this Privacy Policy.

• To protect against fraud, identity theft, and other unlawful activity.

• To establish or exercise any legal rights or claims.

• To satisfy our obligations under applicable law, this Privacy Policy, and any other policies or terms that are applicable to our relationship with you.

• For other purposes to which you have consented, and we may combine personal data that you provided to us with other information we collect about you for the purposes set out in this Privacy Policy. Generally we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent at any time by contacting us.

• We may disclose your personal data to third party contractors to the extent necessary to provide you with the services you have requested.

• We may make your personal data available to selected third parties who act on our behalf to support our operations (for example payment services and reference agencies)

• To protect us or contractors against loss or damage (including without limitation, exchanging information with the police, courts or law enforcement organisations).

• When you visit this website we may collect technical information from you such as your IP address, browser and version, along with analytic information about your visit such as the full Uniform Resource Locators (URL) clickstream to, through and from the website and time spent on each page. This information is anonymous and cannot be used to personally identify you.

 

Is my data secure?

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We take the security of our clients’ data very seriously and we use appropriate measures to protect all personal information collected in a secure, controlled environment consistent with GDPR legislation. Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. When you submit your personal information through our website this is at your own risk. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

How long will you use my personal data for?

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Third-Party Links

 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share

data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the

privacy notice of every website you visit.

 

Privacy Policy Changes

 

Although most changes are likely to be minor, Aspire Estates may change its Privacy Policy from time to time, and in Aspire Estates sole discretion. Aspire Estates encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

Your data protection rights

 

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us by writing at admin@aspireestates.co.uk or Unit 1, Penwith Business Centre, Penzance, TR20 8HL if you wish to make a request.

 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance

 

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